SHOPPING ONLINE

We hope we can make the shopping experience an easy and pleasant one for you. We are not an online only shop, we have been open since July 2000, so we are used to all customer requests, and we will try to make each shopping experience personal.

Payments can be by Mastercard, Visa,  or American Express.  We also accept bank wire transfers. 

We will ship your order within 24 hours on the following working day upon receipt of payment. For shipping and handling, Regular Swiss Postal charges are 55 Swiss Francs. If you would prefer us to ship UPS, the regular UPS rates will apply for your country. Depending on your location, you might incur duties and tax charges upon receiving the goods.

Please make sure that we have the correct shipping address and a phone number. Shipments must go to the billing address of your credit card and someone must be available to sign for delivery

The following are our return policies:

Returns and exchanges are accepted on full priced merchandise received within 10 days of receipt for items that have not been worn, altered, or washed, and with all tags attached. SEPTIEME ETAGE needs to be notified of the return arriving. Items need to be returned in the original packaging to ensure they are adequately protected in transit.

Your refund will either be credited to the original purchaser's credit card or  SEPTIEME ETAGE account and will exclude shipping costs (with the exception of faulty items) once the item has arrived at SEPTIEME ETAGE.  Please note, due to the varying processing times of individual issuers, card refunds may take up to ten days to appear in your account.

For shipments outside of Switzerland, customs duties and sales taxes are non-refundable through SEPTIEME ETAGE. However, you may be able to recover these by contacting your local customs bureau directly.

If you decide to refuse any shipments from SEPTIEME ETAGE, you are responsible for the original shipping charges to you that are incurred on the package (on both the original and return shipments), and the cost of returning the package to SEPTIEME ETAGE. This amount will be subtracted from your merchandise refund. If you make special arrangements or alter the original shipping date on your own through any carrier you run the risk of being unable to return the merchandise for a full refund.

If you have any other questions please contact us at shop@septieme.com or give us a call during store hours Switzerland time at +41 22  310 77 70.  Most of our staff speak both English and French, if you would like someone to speak to in German you can leave your number and we will call you back as soon as possible. If we are very busy helping customers on the floor we will also take your phone number to call you back at a time that is good for you so we can take our time to help you.

Merci beaucoup!

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